Here are 5 of the most asked questions you may receive from Airbnb guests. If you expect them, you’ll be ready with an answer. Or better yet, put the information in your listing so guests can see it right away.
1) Where is it located?
This is often the first question that will appear in your inbox. It goes with “What is the name of the building?”, “How far is it from the airport?” and Where exactly it is situated?”
First of all, new guests may not realize that once a booking is made the address of your property is in the guest itinerary. A traveler will visit your place because of varied reasons such as family visits, a vacation, or maybe because they just need a great place to stay. It is essential that you specify what type of neighborhood your listing is in – downtown, rural, or urban etc. Most of the time it is the deciding factor for a potential guest.
2) Is it near ________?
When searching for a property on Airbnb, the listings will only show a general map which shows the district where your listing is. It is a great answer for question #1, but in this case, a guest is looking for a specific place of interest. You could continue by giving them tips on how to get there and recommend the best means of transportation. It will be very helpful if you could give them tips and heads up on the general details of that specific location. Make sure to include the distance to popular attractions, taxi information and details on public transit.
3) Can we have an early check-in/ late check-out?
This is the most absurd request ever – at least for me. When you are running 90% – 100% occupancy rate, this is very much a headache. You don’t want to see your guests meeting each other and arguing who should be using the unit at that time. You also need time to clean and re-set your unit in between guests. Time coordination is crucial in Airbnb listing management it would be a lot smoother if you will inform your guest ahead of time.
In the nicest way possible, explain to guests that unlike hotels, you only have one listing and you cannot cover over-lapping schedules.
That said, if the unit is available the day before, or day after, you can certainly try to accommodate. Another idea is to charge the guest more for a later arrival or an early check out. That way, if you can do it, you’re making more money for it.
4) Does the property have ________? Do you provide this or that?
Make sure to list all your amenities in the listing. However, many guests don’t read the entire description. Accept it, you need to repeat many of the details you wrote in the listing. It might be better if you upload photos of the amenities and make sure to caption them – everything from coffee maker to toaster.
Also, Airbnb has a great feature of saving pre-written messages – this is great for hosts, as you can save it once, and use it whenever you need to. This will also makes the guest believe that you are punctual and detailed in responding in their queries. They will never know it was a saved message.
5) Can I bring a family member/ friend?
When you set up your listing, you detailed exactly how many people are allowed. When you get ask this question, you need to really understand who the guest is trying to bring.
Some building are very particular with the number of guest checking in – make things clear with them.
If a guest wanted to include more people, and you can allow it, you should charge for it. Another great way of making more money.
These are just a few of the questions your guests may ask. Preparing for them in advance will help you generate more booking and happier guests, giving them The Perfect Stay.